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ServiceGlobal Service Network
With a Cobham SATCOM product, you are guaranteed access to our global service network, comprising market leading service companies and their partners and dealers - most offering 24/7 services. Should you encounter a problem, our service network is ready to assist you, no matter where in the world you are. All our partners are highly trained and committed to provide excellent service and support, meeting or exceeding the strict standards in our Technical Service Partner classification program.
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ServiceSecure your cost of ownership
We offer different extended service packages which can be purchased together with the product or as an annual subscription. This allows you to get e.g. an additional 1-3 years of free factory repair on top of the standard 2 years warranty period, or even an all-inclusive full-service, on-site, agreement covering your entire communications solution. The Customer Protection Plan comes free with certain products like Handheld Radios and many of the GMDSS modules, and ensures a fair re-purchase price in case of failures during the first 6 years.
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ServiceSpare Parts Program
Our spare part program ensures that partners can always get the spares they need to service users and customers. The program includes new parts as well as refurbished parts with factory warranty, and Advance Replacement service to expedite the repair, i.e. no need to wait for your product or module being sent for repair and returned requiring a second service visit. With parts in place, the fault is remedied in the first service attempt. The Gold Level Technical Service Partners carry spares to solve 95% of the cases instantly and Silver Level 85%. Otherwise, parts are shipped same or next day from one of our central warehouses.
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ServiceDownloads
You can find manuals, software, accredited solutions and drawings available for download below.
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ServiceQuality
Quality and especially proven quality is essential to do business. We strive to deliver products of the highest quality, thoroughly tested to withstand all of nature’s forces and designed to last 10 years.
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Find service centers, product downloads and spare parts
We have been setting the pace for decades in the service and support of high-quality satcom products, and continue to develop and deliver world-class solutions